Frequently Asked Questions

1. What makes the MAXLAD telescopic ladder unique?

Our professional-grade ladders are crafted from high-quality aluminum alloy for maximum strength, stability, and portability. They’re compact, extendable, and built for both homeowners and professionals.

2. What are the available ladder heights?

We offer multiple height options to suit your needs: 5.6 FT (1.7 m), 6.9 FT (2.1 m), 8.2 FT (2.5 m), 9.5 FT (2.9 m), and 10.8 FT (3.3 m).

3. How do I use the ladder safely?

Always place the ladder on a stable surface and extend it slowly. Lock each rung into place before climbing. Full safety instructions are included in the packaging.

4. What is the maximum weight capacity?

Each ladder is designed to support up to 330 lbs (150 kg).

5. How long is shipping and delivery?

Delivery usually takes 7–15 business days depending on your location. We ship to the US, UK, Canada, and other select countries.

6. Do you offer tracking?

Yes! Once your order is processed, you’ll receive a tracking number via email to follow your shipment in real time.

7. Can I return or exchange my ladder?

Absolutely. If you're not satisfied, you have 15 days from delivery to request a return. Visit our Return Policy for full details.

8. Is there a warranty?

Yes, all ladders come with a standard 12-month manufacturer warranty covering material and workmanship defects.

9. Who do I contact for support?

You can email our customer service team at maxlad@stairsmart.store. We’re here to help!